:root{
  --teal:#14768c;--blue:#1fa3c4;--cyan:#2bbfe0;--green:#2fd6a3;
  --gold:#c9962e;--gold-soft:rgba(201,150,46,.12);
  --red:#d4405a;--red-soft:rgba(212,64,90,.10);
  --bg:#f7fafc;--card:#ffffff;--ink:#0b2530;--muted:#5b7280;
  --line:rgba(11,37,48,.09);--line-soft:rgba(11,37,48,.055);
  --glow:0 10px 30px -8px rgba(31,163,196,.45);
  --glow-hover:0 16px 42px -8px rgba(31,163,196,.6);
  --ease:cubic-bezier(.22,.61,.36,1);
  --radius:20px;
}
*{box-sizing:border-box;margin:0;padding:0}
[hidden]{display:none !important}
html{scroll-behavior:smooth}
body{
  font-family:'Poppins',-apple-system,BlinkMacSystemFont,'Segoe UI',sans-serif;
  background:var(--bg);color:var(--ink);line-height:1.5;
  -webkit-font-smoothing:antialiased;min-height:100vh;overflow-x:clip;
}
button{font-family:inherit;cursor:pointer;border:none;background:none;color:inherit}
input,select{font-family:inherit;color:inherit}

.bg-orb{position:fixed;border-radius:50%;filter:blur(80px);pointer-events:none;z-index:0}
.orb-a{width:520px;height:520px;background:rgba(43,191,224,.14);top:-140px;right:-120px;animation:drift1 20s ease-in-out infinite}
.orb-b{width:460px;height:460px;background:rgba(47,214,163,.11);bottom:-160px;left:-120px;animation:drift2 24s ease-in-out infinite}
@keyframes drift1{0%,100%{transform:translate(0,0)}50%{transform:translate(-40px,50px)}}
@keyframes drift2{0%,100%{transform:translate(0,0)}50%{transform:translate(50px,-40px)}}

/* ---------- top bar ---------- */
.topbar{position:sticky;top:0;z-index:40;display:flex;align-items:center;justify-content:space-between;gap:14px;
  padding:12px 24px;background:rgba(247,250,252,.82);backdrop-filter:blur(14px);-webkit-backdrop-filter:blur(14px);
  border-bottom:1px solid var(--line-soft)}
.topbar-left{display:flex;align-items:center;gap:16px;min-width:0}
.brand-logo{height:28px;width:auto;display:block}
.call-pill{display:inline-flex;align-items:center;gap:9px;font-size:12.5px;font-weight:500;color:var(--teal);
  background:rgba(31,163,196,.08);border:1px solid rgba(31,163,196,.22);border-radius:999px;padding:7px 14px;white-space:nowrap}
.live-dot{width:8px;height:8px;border-radius:50%;background:rgba(11,37,48,.22);transition:.3s}
.call-pill.live .live-dot{background:var(--green);box-shadow:0 0 10px var(--green);animation:pulse 2.2s ease-in-out infinite}
@keyframes pulse{0%,100%{opacity:.45;transform:scale(.85)}50%{opacity:1;transform:scale(1.12)}}
.call-timer{font-variant-numeric:tabular-nums;color:var(--muted)}

/* glanceable status cluster: gate, recording, AI, client viewing */
.status-cluster{display:flex;align-items:center;gap:8px}
.status-chip{position:relative;display:inline-flex;align-items:center;justify-content:center;width:36px;height:36px;
  border-radius:12px;border:1px solid var(--line-soft);background:rgba(255,255,255,.6);color:rgba(11,37,48,.25);
  transition:.3s var(--ease)}
.status-chip svg{width:17px;height:17px}
.status-chip .rec-dot{width:11px;height:11px;border-radius:50%;background:rgba(11,37,48,.18);transition:.3s}
.status-chip[data-state="on"]{color:var(--teal);border-color:rgba(31,163,196,.4);background:rgba(31,163,196,.08)}
.status-chip[data-state="ok"]{color:#0e8f68;border-color:rgba(47,214,163,.45);background:rgba(47,214,163,.10);box-shadow:0 0 12px rgba(47,214,163,.25)}
.status-chip[data-state="warn"]{color:var(--gold);border-color:rgba(201,150,46,.5);background:var(--gold-soft)}
.status-chip[data-state="alert"]{color:var(--red);border-color:rgba(212,64,90,.55);background:var(--red-soft);animation:chipPulse 1.1s ease-in-out infinite}
@keyframes chipPulse{0%,100%{box-shadow:0 0 0 0 rgba(212,64,90,0)}50%{box-shadow:0 0 0 5px rgba(212,64,90,.18)}}
#chipRec[data-state="on"] .rec-dot{background:var(--red);box-shadow:0 0 9px rgba(212,64,90,.7);animation:recPulse 1.4s infinite}
@keyframes recPulse{0%,100%{opacity:1}50%{opacity:.35}}
.rec-dot.on{display:inline-block;width:8px;height:8px;border-radius:50%;background:var(--red);box-shadow:0 0 8px rgba(212,64,90,.7);animation:recPulse 1.4s infinite;margin-right:7px;vertical-align:1px}
.topbar-right{display:flex;align-items:center;gap:12px}

/* day night language slider, same control as watch.pbgcopilot.com */
.lang-day-night{
  position:relative;display:inline-flex;align-items:center;justify-content:space-between;
  width:78px;height:38px;border-radius:999px;padding:6px 8px;gap:12px;flex:none;
  background:linear-gradient(180deg,rgba(255,255,255,0.10) 0%,rgba(255,255,255,0.03) 50%,rgba(0,0,0,0.20) 100%),rgba(20,20,24,0.55);
  border:1px solid rgba(255,255,255,0.16);
  box-shadow:inset 0 1px 0 rgba(255,255,255,0.22),inset 0 -1px 0 rgba(0,0,0,0.40),0 10px 26px -12px rgba(0,0,0,0.75);
  backdrop-filter:blur(10px) saturate(125%);-webkit-backdrop-filter:blur(10px) saturate(125%);
  isolation:isolate;overflow:hidden;cursor:pointer;-webkit-user-select:none;user-select:none;
}
.lang-day-night::after{
  content:"";position:absolute;inset:0;border-radius:inherit;
  background:linear-gradient(110deg,transparent 30%,rgba(255,255,255,0.18) 50%,transparent 70%);
  transform:translateX(-50%);opacity:.5;transition:transform .9s var(--ease),opacity .35s var(--ease);pointer-events:none;z-index:4;
}
.lang-day-night:hover::after{transform:translateX(50%);opacity:.95}
.lang-day-night__side{
  position:relative;z-index:2;width:26px;height:26px;border-radius:50%;
  display:flex;align-items:center;justify-content:center;cursor:pointer;
  box-shadow:0 0 0 1px rgba(0,0,0,0.45),0 2px 6px rgba(0,0,0,0.45),inset 0 1px 0 rgba(255,255,255,0.18);
  overflow:hidden;background:#0a0a0c;transition:filter .35s var(--ease),transform .25s var(--ease);
}
.lang-day-night__side svg{width:26px;height:26px;display:block}
.lang-day-night__side:hover{transform:scale(1.06)}
.lang-day-night[data-mode="day"] .lang-day-night__side--night{filter:brightness(0.6) saturate(0.7)}
.lang-day-night[data-mode="night"] .lang-day-night__side--day{filter:brightness(0.6) saturate(0.7)}
.lang-day-night__knob{
  position:absolute;top:4px;left:6px;width:30px;height:30px;border-radius:50%;
  border:1.5px solid rgba(255,255,255,0.65);background:transparent;
  box-shadow:0 0 0 1px rgba(217,193,134,0.55),0 0 14px rgba(217,193,134,0.32),0 4px 10px -2px rgba(0,0,0,0.65),inset 0 1px 0 rgba(255,255,255,0.25);
  pointer-events:none;z-index:3;transition:transform .45s var(--ease);
}
.lang-day-night[data-mode="night"] .lang-day-night__knob{transform:translateX(36px)}
.lang-day-night:focus-visible{outline:2px solid var(--cyan);outline-offset:3px}

/* ---------- icon buttons + tooltips ---------- */
.icon-btn{position:relative;display:inline-flex;align-items:center;justify-content:center;width:40px;height:40px;border-radius:13px;
  background:#fff;border:1px solid var(--line);color:var(--teal);transition:.25s var(--ease);box-shadow:0 2px 10px -4px rgba(11,37,48,.10)}
.icon-btn:hover{transform:translateY(-1px);border-color:rgba(31,163,196,.45);box-shadow:0 6px 18px -6px rgba(31,163,196,.4)}
.icon-btn.ghost{background:rgba(255,255,255,.75);backdrop-filter:blur(6px)}
.icon-btn.sm{width:34px;height:34px;border-radius:11px}
.icon-btn.sm svg{width:16px;height:16px}
.icon-btn svg,.ic svg{width:19px;height:19px;display:block}
.ic{display:inline-flex;align-items:center;justify-content:center}

[data-tip]{position:relative}
[data-tip]::after{
  content:attr(data-tip);position:absolute;bottom:calc(100% + 9px);left:50%;transform:translateX(-50%) translateY(4px);
  background:var(--ink);color:#fff;font-size:11.5px;font-weight:500;letter-spacing:.02em;padding:5px 11px;border-radius:9px;
  white-space:nowrap;opacity:0;pointer-events:none;transition:.22s var(--ease);z-index:120}
[data-tip]:hover::after{opacity:1;transform:translateX(-50%) translateY(0)}
.topbar [data-tip]::after,.status-cluster [data-tip]::after{bottom:auto;top:calc(100% + 9px);transform:translateX(-50%) translateY(-4px)}
.topbar [data-tip]:hover::after,.status-cluster [data-tip]:hover::after{transform:translateX(-50%) translateY(0)}

/* ---------- settings popover ---------- */
.settings-pop{position:fixed;top:66px;right:22px;z-index:110;width:260px;background:#fff;border:1px solid var(--line);
  border-radius:18px;padding:18px;box-shadow:0 20px 50px -16px rgba(11,37,48,.28);animation:popIn .3s var(--ease)}
@keyframes popIn{from{opacity:0;transform:translateY(-6px) scale(.98)}to{opacity:1;transform:none}}
.settings-title{font-weight:600;font-size:14px;margin-bottom:14px}
.settings-row{display:flex;align-items:center;justify-content:space-between;gap:10px;font-size:12.5px;color:var(--muted);margin-bottom:14px}
.seg{display:inline-flex;background:var(--bg);border:1px solid var(--line);border-radius:999px;padding:2px}
.seg-opt{font-size:11.5px;font-weight:600;padding:5px 12px;border-radius:999px;color:var(--muted);transition:.25s}
.seg-opt.active{background:linear-gradient(135deg,var(--cyan),var(--blue));color:#fff;box-shadow:0 3px 10px -3px rgba(31,163,196,.5)}
.settings-restart{display:flex;align-items:center;gap:8px;width:100%;justify-content:center;font-size:13px;font-weight:600;color:var(--teal);
  border:1px solid rgba(31,163,196,.3);border-radius:12px;padding:10px;transition:.25s}
.settings-restart:hover{background:rgba(31,163,196,.07)}

/* ---------- buttons ---------- */
.btn-glow{display:inline-flex;align-items:center;justify-content:center;gap:10px;font-size:14.5px;font-weight:600;color:#fff;
  background:linear-gradient(135deg,var(--cyan),var(--blue));border-radius:14px;padding:14px 28px;
  box-shadow:var(--glow);transition:.3s var(--ease)}
.btn-glow:hover{transform:translateY(-2px);box-shadow:var(--glow-hover)}
.btn-glow:active{transform:translateY(0)}
.btn-glow.wide{width:100%}
.btn-outline{display:inline-flex;align-items:center;justify-content:center;gap:9px;font-size:13.5px;font-weight:600;color:var(--teal);
  border:1.5px solid rgba(31,163,196,.4);border-radius:12px;padding:12px 20px;transition:.25s}
.btn-outline:hover{background:rgba(31,163,196,.07)}
.btn-danger{display:inline-flex;align-items:center;justify-content:center;gap:8px;font-size:13.5px;font-weight:600;color:var(--red);
  border:1.5px solid rgba(212,64,90,.4);border-radius:12px;padding:12px 20px;transition:.25s}
.btn-danger:hover{background:var(--red-soft)}
.btn-gold{display:inline-flex;align-items:center;gap:8px;font-size:12.5px;font-weight:600;color:#fff;
  background:linear-gradient(135deg,#dbac45,var(--gold));border-radius:11px;padding:9px 16px;
  box-shadow:0 8px 22px -8px rgba(201,150,46,.6);transition:.25s var(--ease)}
.btn-gold:hover{transform:translateY(-1px);box-shadow:0 12px 30px -8px rgba(201,150,46,.7)}
.btn-stop{display:inline-flex;align-items:center;gap:7px;font-size:12.5px;font-weight:700;color:#fff;
  background:rgba(255,255,255,.16);border:1px solid rgba(255,255,255,.4);border-radius:11px;padding:8px 16px;transition:.25s}
.btn-stop:hover{background:rgba(255,255,255,.28)}

/* ---------- fields ---------- */
.pc-field{display:flex;flex-direction:column;gap:6px;min-width:0}
.pc-field label{font-size:11px;letter-spacing:.14em;text-transform:uppercase;font-weight:600;color:var(--muted)}
.pc-field input,.pc-field select,.cv-build input,.cv-build textarea{
  font-size:14px;font-weight:500;background:var(--card);border:1px solid var(--line);border-radius:12px;
  padding:11px 14px;outline:none;transition:.25s var(--ease);width:100%;color:var(--ink)}
.pc-field input:focus,.pc-field select:focus,.cv-build input:focus,.cv-build textarea:focus{
  border-color:var(--cyan);box-shadow:0 0 0 4px rgba(43,191,224,.13)}
.pc-field input::placeholder,.cv-build input::placeholder{color:rgba(11,37,48,.3)}
.select-wrap{position:relative}
.select-wrap select{appearance:none;-webkit-appearance:none;padding-right:38px;cursor:pointer}
.sel-chev{position:absolute;right:12px;top:50%;transform:translateY(-50%);pointer-events:none;color:var(--muted)}
.sel-chev svg{width:15px;height:15px}
.pc-numrow{display:flex;gap:8px}
.pc-numrow #countryCode{width:58px;text-align:center;flex:none}

/* ---------- pre call ---------- */
.stage{position:relative;z-index:2}
.precall{display:flex;justify-content:center;padding:48px 24px 90px}
.precall-card{width:min(560px,100%);background:var(--card);border:1px solid var(--line-soft);border-radius:26px;
  padding:36px 38px;box-shadow:0 20px 60px -24px rgba(11,37,48,.18);animation:riseIn .5s var(--ease)}
@keyframes riseIn{from{opacity:0;transform:translateY(16px)}to{opacity:1;transform:none}}
.precall-head{text-align:center;margin-bottom:26px}
.precall-mark{height:52px;margin-bottom:14px}
.precall-head h1{font-size:clamp(1.4rem,2.6vw,1.9rem);font-weight:700;letter-spacing:-.02em}
.precall-sub{font-size:13.5px;color:var(--muted);font-weight:300;margin-top:8px;max-width:42ch;margin-left:auto;margin-right:auto}
.pc-fields{display:flex;flex-direction:column;gap:16px;margin-bottom:24px}
.pc-actions{display:flex;gap:12px;justify-content:center;flex-wrap:wrap}
.pc-hint{font-size:12px;color:var(--muted);text-align:center;margin-top:14px;font-weight:300}

/* ---------- disclosure gate banner ---------- */
.gate{position:relative;z-index:3;display:flex;gap:16px;align-items:flex-start;margin:16px auto 0;max-width:1240px;
  border-radius:18px;padding:16px 20px;border:1px solid;animation:riseIn .4s var(--ease);
  margin-left:max(24px,calc((100% - 1240px)/2));margin-right:max(24px,calc((100% - 1240px)/2))}
.gate-icon{flex:none;width:38px;height:38px;border-radius:12px;display:inline-flex;align-items:center;justify-content:center}
.gate-icon svg{width:19px;height:19px}
.gate-title{font-size:11px;letter-spacing:.16em;text-transform:uppercase;font-weight:700;opacity:.85}
.gate-line{font-size:17px;font-weight:600;line-height:1.4;margin:4px 0 3px}
.gate-line .q{opacity:.45;font-weight:700}
.gate-hint{font-size:12.5px;opacity:.8;font-weight:300;line-height:1.5}
.gate.state-locked{background:linear-gradient(180deg,rgba(201,150,46,.10),rgba(201,150,46,.04));border-color:rgba(201,150,46,.4);color:#7c5a17}
.gate.state-locked .gate-icon{background:var(--gold-soft);color:var(--gold)}
.gate.state-escalate{background:linear-gradient(180deg,rgba(212,64,90,.12),rgba(212,64,90,.05));border-color:rgba(212,64,90,.55);color:#8f2237;animation:gatePulse 1.1s ease-in-out infinite}
.gate.state-escalate .gate-icon{background:var(--red-soft);color:var(--red)}
.gate.state-escalate .gate-line{font-size:20px}
@keyframes gatePulse{0%,100%{box-shadow:0 0 0 0 rgba(212,64,90,0)}50%{box-shadow:0 0 0 6px rgba(212,64,90,.15)}}
.gate.state-confirm{background:linear-gradient(180deg,rgba(47,214,163,.10),rgba(47,214,163,.04));border-color:rgba(47,214,163,.45);color:#0e6d50}
.gate.state-confirm .gate-icon{background:rgba(47,214,163,.12);color:#0e8f68}
.gate.state-error{background:linear-gradient(180deg,rgba(201,120,46,.12),rgba(201,120,46,.05));border-color:rgba(201,120,46,.5);color:#7c4a17}
.gate.state-error .gate-icon{background:rgba(201,120,46,.12);color:#b8702a}
.gate.state-noncompliant{background:linear-gradient(180deg,rgba(150,26,44,.12),rgba(150,26,44,.06));border-color:rgba(150,26,44,.55);color:#7e1626}
.gate.state-noncompliant .gate-icon{background:rgba(150,26,44,.10);color:#a01d33}

/* ---------- conversation stage ---------- */
.convo{display:grid;grid-template-columns:1.35fr 1fr;gap:20px;max-width:1240px;margin:0 auto;padding:18px 24px 120px;animation:riseIn .5s var(--ease)}
.convo-right{display:flex;flex-direction:column;gap:20px;min-width:0}
.card{background:var(--card);border:1px solid var(--line-soft);border-radius:var(--radius);padding:20px 22px;
  box-shadow:0 8px 30px -14px rgba(11,37,48,.10)}
.card-head{display:flex;align-items:center;gap:10px;margin-bottom:14px}
.card-head h2{font-size:14.5px;font-weight:600;flex:1;min-width:0}
.card-ic{color:var(--teal)}
.card-ic svg{width:17px;height:17px}

/* master script */
.script-card{display:flex;flex-direction:column;min-height:0}
.scr-nav{display:flex;align-items:center;gap:8px}
.scr-pos{font-size:12px;color:var(--muted);min-width:52px;text-align:center;font-variant-numeric:tabular-nums}
#scrNext.ready{border-color:rgba(47,214,163,.55);color:#0e8f68;box-shadow:0 0 0 1px rgba(47,214,163,.35),0 0 14px rgba(47,214,163,.35);animation:scrReady 1.4s ease-in-out infinite}
@keyframes scrReady{0%,100%{box-shadow:0 0 0 1px rgba(47,214,163,.3),0 0 10px rgba(47,214,163,.2)}50%{box-shadow:0 0 0 1px rgba(47,214,163,.55),0 0 18px rgba(47,214,163,.4)}}
.scr-body{height:calc(100vh - 250px);min-height:340px;overflow-y:auto;display:flex;flex-direction:column;gap:10px;
  padding:7vh 4px 34vh 2px;scroll-behavior:smooth}
.scr-sec{border:1px solid var(--line-soft);border-left:3px solid transparent;border-radius:14px;padding:12px 16px;
  background:rgba(11,37,48,.015);transition:opacity .25s var(--ease),background .2s var(--ease),border-color .2s var(--ease)}
.scr-sec.past{opacity:.38}
.scr-sec.upcoming{opacity:.6}
.scr-sec .scr-title{display:flex;align-items:center;gap:8px;font-size:10.5px;letter-spacing:.14em;text-transform:uppercase;color:var(--muted);font-weight:600;margin-bottom:6px}
.scr-sec .scr-text{font-size:14px;line-height:1.65;color:var(--muted);white-space:pre-wrap}
.scr-sec.cur{opacity:1;border-left-color:var(--cyan);background:rgba(31,163,196,.055);
  box-shadow:0 0 0 1px rgba(43,191,224,.18),0 10px 30px -14px rgba(31,163,196,.35)}
.scr-sec.cur .scr-title{color:var(--teal)}
.scr-sec.cur .scr-text{font-size:18.5px;line-height:1.6;color:var(--ink)}
.scr-w{transition:color .12s ease}
.scr-sec.cur .scr-w{color:rgba(11,37,48,.42)}
.scr-sec.cur .scr-w.lit{color:var(--teal);font-weight:600;text-shadow:0 0 16px rgba(43,191,224,.35)}
.scr-sec .scr-w.lit{color:var(--teal)}
.scr-badge{display:inline-flex;align-items:center;gap:5px;font-size:9.5px;letter-spacing:.12em;text-transform:uppercase;color:var(--red);
  border:1px solid rgba(212,64,90,.4);border-radius:999px;padding:2px 9px;font-weight:700;background:var(--red-soft)}

/* transcript */
.transcript-card{display:flex;flex-direction:column}
.tr-body{height:26vh;min-height:170px;overflow-y:auto;font-size:13.5px;line-height:1.55}
.tr-line{padding:7px 0;border-bottom:1px solid var(--line-soft);animation:trIn .3s var(--ease)}
@keyframes trIn{from{opacity:0;transform:translateY(5px)}to{opacity:1;transform:none}}
.tr-line:last-child{border-bottom:none}
.tr-who{font-weight:600;margin-right:5px}
.tr-who.agent{color:var(--blue)}
.tr-who.client{color:#0e8f68}
.tr-conf{font-size:10.5px;color:rgba(11,37,48,.32);margin-left:7px;font-variant-numeric:tabular-nums}
.tr-interim{min-height:22px;font-size:13px;color:var(--muted);font-style:italic;padding-top:6px}

/* coaching */
.coach-card{position:relative}
.coach-privacy{font-size:10px;letter-spacing:.14em;text-transform:uppercase;font-weight:700;color:var(--muted);
  border:1px dashed var(--line);border-radius:999px;padding:3px 10px}
.suggestion{border:1px solid rgba(31,163,196,.28);border-radius:16px;padding:18px;min-height:96px;
  background:linear-gradient(180deg,rgba(31,163,196,.07),rgba(31,163,196,.02));
  font-size:16.5px;font-weight:600;line-height:1.45;transition:filter .3s,opacity .3s}
.suggestion.fresh{animation:sugIn .45s var(--ease)}
@keyframes sugIn{0%{opacity:0;transform:translateY(8px)}60%{box-shadow:0 0 0 4px rgba(43,191,224,.18)}100%{opacity:1;transform:none}}
.sug-empty{color:var(--muted);font-weight:300;font-size:13.5px}
.comp-card{background:linear-gradient(180deg,rgba(212,64,90,.10),rgba(212,64,90,.03));border:1px solid rgba(212,64,90,.5);
  border-left:4px solid var(--red);border-radius:14px;padding:14px 16px;margin-bottom:12px;animation:compIn .25s var(--ease)}
@keyframes compIn{from{opacity:0;transform:translateY(6px)}to{opacity:1;transform:none}}
.comp-label{display:flex;align-items:center;gap:7px;font-size:11px;letter-spacing:.15em;text-transform:uppercase;font-weight:700;color:var(--red)}
.comp-label svg{width:14px;height:14px}
.comp-text{margin-top:8px;font-size:16px;font-weight:600;line-height:1.45;color:var(--ink)}
.coach-locked .suggestion{filter:blur(6px);opacity:.4;pointer-events:none;user-select:none}
.coach-lock{display:flex;gap:9px;align-items:flex-start;margin-top:12px;font-size:12.5px;line-height:1.5;color:#7c5a17;
  border:1px dashed rgba(201,150,46,.5);border-radius:12px;padding:11px 13px;background:var(--gold-soft)}
.coach-lock svg{width:15px;height:15px;flex:none;margin-top:2px;color:var(--gold)}

/* ---------- illustration ready strip ---------- */
.illus-strip{position:fixed;top:74px;left:50%;transform:translateX(-50%);z-index:60;display:flex;align-items:center;gap:14px;
  width:min(620px,calc(100% - 32px));background:linear-gradient(180deg,#fffdf6,#fdf7e8);border:1px solid rgba(201,150,46,.55);
  border-radius:16px;padding:12px 16px;box-shadow:0 18px 50px -14px rgba(201,150,46,.45);animation:stripIn .5s var(--ease)}
@keyframes stripIn{from{opacity:0;transform:translateX(-50%) translateY(-12px)}to{opacity:1;transform:translateX(-50%) translateY(0)}}
.illus-ic{flex:none;width:38px;height:38px;border-radius:12px;background:var(--gold-soft);color:var(--gold)}
.illus-meta{flex:1;min-width:0;line-height:1.35}
.illus-meta b{display:block;font-size:13.5px;color:#7c5a17}
.illus-meta span{font-size:12px;color:#9a7a35}

/* ---------- tool dock ---------- */
.dock{position:fixed;bottom:24px;left:50%;transform:translateX(-50%);z-index:70;display:flex;align-items:center;gap:8px;
  background:rgba(255,255,255,.82);backdrop-filter:blur(14px);-webkit-backdrop-filter:blur(14px);
  border:1px solid var(--line);border-radius:999px;padding:8px 10px;box-shadow:0 20px 50px -16px rgba(11,37,48,.3);animation:dockIn .5s var(--ease)}
@keyframes dockIn{from{opacity:0;transform:translateX(-50%) translateY(14px)}to{opacity:1;transform:translateX(-50%) translateY(0)}}
.dock-btn{position:relative;display:inline-flex;align-items:center;justify-content:center;width:46px;height:46px;border-radius:50%;
  color:var(--teal);transition:.25s var(--ease)}
.dock-btn:hover{background:rgba(31,163,196,.09);transform:translateY(-2px)}
.dock-btn svg{width:21px;height:21px}
.dock-btn.danger{color:var(--red)}
.dock-btn.danger:hover{background:var(--red-soft)}
.dock-btn:disabled{opacity:.45;cursor:default}
.dock-btn:disabled:hover{background:none;transform:none}
.dock-sep{width:1px;height:24px;background:var(--line)}
.dock-badge{position:absolute;top:5px;right:5px;width:10px;height:10px;border-radius:50%;background:var(--green);box-shadow:0 0 8px rgba(47,214,163,.8)}
.dock-badge.gold{background:var(--gold);box-shadow:0 0 8px rgba(201,150,46,.8)}
.dock-lock{position:absolute;bottom:3px;right:3px;width:16px;height:16px;border-radius:50%;background:var(--card);
  border:1px solid var(--line);color:var(--muted)}
.dock-lock svg{width:9px;height:9px}

/* ---------- AI assistant bar ---------- */
.ai-bar{position:fixed;bottom:88px;left:50%;transform:translateX(-50%);z-index:75;display:flex;align-items:center;gap:14px;
  width:min(560px,calc(100% - 32px));color:#fff;border-radius:16px;padding:12px 16px;
  background:linear-gradient(135deg,#1e94b5,#136a86);border:1px solid rgba(255,255,255,.25);
  box-shadow:0 20px 50px -14px rgba(19,106,134,.6);animation:stripIn2 .45s var(--ease)}
@keyframes stripIn2{from{opacity:0;transform:translateX(-50%) translateY(12px)}to{opacity:1;transform:translateX(-50%) translateY(0)}}
.ai-pulse{position:relative;flex:none;width:38px;height:38px;border-radius:50%;display:inline-flex;align-items:center;justify-content:center;
  background:rgba(255,255,255,.16)}
.ai-pulse::before{content:"";position:absolute;inset:-5px;border-radius:50%;border:2px solid rgba(255,255,255,.45);animation:micPulse 1.8s ease-out infinite}
@keyframes micPulse{0%{transform:scale(.9);opacity:.9}100%{transform:scale(1.5);opacity:0}}
.ai-pulse svg{width:18px;height:18px}
.ai-meta{flex:1;min-width:0;line-height:1.35}
.ai-meta b{display:block;font-size:13px}
.ai-meta span{font-size:11.5px;opacity:.85;display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.ai-attempt{font-size:11px;font-weight:700;letter-spacing:.08em;background:rgba(255,255,255,.14);border-radius:999px;padding:4px 11px;white-space:nowrap;font-variant-numeric:tabular-nums}

/* ---------- overlays + sheets ---------- */
.overlay{position:fixed;inset:0;z-index:90;background:rgba(11,37,48,.3);backdrop-filter:blur(8px);-webkit-backdrop-filter:blur(8px);
  display:flex;align-items:flex-start;justify-content:center;overflow-y:auto;padding:30px 18px;animation:ovIn .3s var(--ease)}
.overlay.above{z-index:100}
@keyframes ovIn{from{opacity:0}to{opacity:1}}
.sheet{width:100%;background:var(--bg);border-radius:26px;padding:26px;box-shadow:0 40px 90px -30px rgba(11,37,48,.5);animation:riseIn .4s var(--ease)}
.sheet-sm{max-width:480px}
.sheet-md{max-width:560px}
.sheet-xl{max-width:980px}
.sheet-head{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:10px}
.badge{display:inline-flex;align-items:center;gap:7px;font-size:10.5px;font-weight:700;letter-spacing:.14em;text-transform:uppercase;
  color:var(--teal);background:rgba(31,163,196,.09);border:1px solid rgba(31,163,196,.25);border-radius:999px;padding:5px 12px}
.sheet-h{font-size:19px;font-weight:700;letter-spacing:-.01em;margin:4px 0 6px}
.sheet-sub{font-size:13px;line-height:1.55;color:var(--muted);font-weight:300;margin-bottom:18px}

/* preflight */
.pf-rows{background:var(--card);border:1px solid var(--line-soft);border-radius:16px;padding:6px 16px;margin-bottom:18px}
.pf-row{display:flex;justify-content:space-between;align-items:center;gap:14px;padding:11px 0;border-bottom:1px solid var(--line-soft);font-size:13px}
.pf-row:last-child{border-bottom:none}
.pf-row .k{color:var(--muted)}
.pf-row .v{font-weight:600;text-align:right;display:inline-flex;align-items:center;gap:7px}
.pf-row .v .ic{color:#0e8f68}
.pf-row .v .ic svg{width:14px;height:14px}
.pf-row.bad .v{color:var(--red)}
.pf-row.bad .v .ic{color:var(--red)}

/* ---------- client viewer ---------- */
.cv-startgrid{display:grid;grid-template-columns:1fr 200px;gap:14px;margin-bottom:18px}
.cv-hist{margin-top:26px}
.cv-hist-title{font-size:11px;letter-spacing:.14em;text-transform:uppercase;font-weight:600;color:var(--muted);margin-bottom:8px}
.cv-hrow{display:flex;gap:12px;align-items:baseline;padding:9px 2px;border-bottom:1px solid var(--line-soft);font-size:12.5px}
.cv-hrow .h-when{color:var(--muted);min-width:118px;font-variant-numeric:tabular-nums}
.cv-hrow .h-label{font-weight:600;flex:1;min-width:0}
.cv-hrow .h-st{text-transform:uppercase;font-size:10px;letter-spacing:.1em;font-weight:700;color:var(--muted)}
.cv-hrow .h-st.active{color:#0e8f68}
.cv-hrow .h-meta{color:var(--muted)}
.cv-hrow .h-ack{color:#0e8f68;font-weight:700}
.cv-none{font-size:12.5px;color:var(--muted);font-weight:300}

.cv-session{background:var(--card);border:1px solid var(--line-soft);border-radius:16px;padding:14px 16px;margin-bottom:16px}
.cv-linkrow{display:flex;gap:8px;align-items:center}
.cv-linkrow input{flex:1;font-size:12.5px;color:var(--teal);background:rgba(31,163,196,.06);border:1px solid rgba(31,163,196,.2);
  border-radius:11px;padding:10px 13px;outline:none;min-width:0}
.cv-meta{display:flex;gap:20px;align-items:center;flex-wrap:wrap;font-size:12.5px;color:var(--muted);margin-top:12px}
.cv-view{display:inline-flex;align-items:center;gap:8px;transition:color .35s ease}
.view-dot{width:9px;height:9px;border-radius:50%;background:rgba(11,37,48,.2);transition:.3s}
.cv-view.seen{color:var(--ink)}
.cv-view.on{color:#0e8f68;font-weight:600}
.cv-view.on .view-dot{background:var(--green);box-shadow:0 0 9px rgba(47,214,163,.7);animation:pulse 2.2s ease-in-out infinite}
.cv-count-wrap b{color:var(--teal)}
.cv-count{font-variant-numeric:tabular-nums;font-weight:700}
.cv-ack{color:#0e8f68;font-weight:700}

.cv-qlabel{font-size:11px;letter-spacing:.14em;text-transform:uppercase;font-weight:600;color:var(--muted);margin-bottom:8px}
.cv-quick{display:flex;gap:8px;flex-wrap:wrap;margin-bottom:14px}
.cv-quick button{flex:1;min-width:104px;font-size:12px;font-weight:600;color:var(--teal);background:var(--card);
  border:1px solid rgba(31,163,196,.3);border-radius:12px;padding:11px 10px;transition:.25s var(--ease)}
.cv-quick button:hover{transform:translateY(-1px);border-color:var(--cyan);box-shadow:0 8px 20px -8px rgba(31,163,196,.5)}

.cv-stack{display:flex;flex-direction:column;gap:8px;margin-bottom:6px}
.cv-opt{display:flex;align-items:center;gap:12px;background:var(--card);border:1px solid var(--line-soft);border-radius:14px;padding:10px 14px;animation:trIn .35s var(--ease)}
.cv-opt .o-meta{flex:1;min-width:0;font-size:12px;color:var(--muted);line-height:1.4}
.cv-opt .o-meta b{display:block;font-size:13px;color:var(--ink)}
.cv-opt .o-mo{font-size:13px;font-weight:700;color:var(--teal);white-space:nowrap}
.cv-opt.gold{border-color:rgba(201,150,46,.5);background:linear-gradient(180deg,#fffdf6,#fdf8ea)}
.cv-opt.gold .o-meta b{color:#7c5a17}
.cv-compare{margin-top:2px;margin-bottom:8px}

.cv-notice{margin-bottom:14px;padding:11px 14px;border:1px solid rgba(201,150,46,.45);border-radius:12px;
  background:var(--gold-soft);color:#7c5a17;font-size:12.5px;line-height:1.55}
.cv-miss{border-color:rgba(201,150,46,.7) !important;box-shadow:0 0 0 3px rgba(201,150,46,.15) !important}

.cv-grid{display:grid;grid-template-columns:1fr 330px;gap:22px;margin-top:8px}
.cv-build{min-width:0}
.cv-build label{display:block;font-size:11px;letter-spacing:.14em;text-transform:uppercase;font-weight:600;color:var(--muted);margin:12px 0 5px}
.cv-build textarea{min-height:70px;resize:vertical}
.cv-lrow{display:flex;gap:6px;margin-bottom:6px;align-items:center}
.cv-lrow input{flex:1;min-width:0;font-size:12.5px;padding:9px 11px}
.cv-lrow.wrap{flex-wrap:wrap;border:1px solid var(--line-soft);border-radius:12px;padding:8px;background:var(--card)}
.cv-lrow.wrap input{flex:1 1 30%}
.cv-lx{flex:none;width:28px;height:28px;border-radius:9px;color:var(--muted);display:inline-flex;align-items:center;justify-content:center;transition:.2s}
.cv-lx:hover{background:var(--red-soft);color:var(--red)}
.cv-ladd{font-size:12px;font-weight:600;color:var(--teal);border:1px dashed rgba(31,163,196,.4);border-radius:10px;padding:7px 14px;margin-top:2px;transition:.25s}
.cv-ladd:hover{background:rgba(31,163,196,.06)}
.cv-docst{font-size:11.5px;margin-top:6px;color:var(--muted)}
.cv-docst.ok{color:#0e8f68;font-weight:600}

/* pdf page picker */
.cv-pdfhint{font-size:11.5px;color:var(--muted);margin-top:8px;line-height:1.5}
.cv-pdfgrid{display:grid;grid-template-columns:repeat(auto-fill,minmax(72px,1fr));gap:8px;margin-top:8px}
.cv-pdfth{position:relative;border:2px solid var(--line);border-radius:10px;overflow:hidden;cursor:pointer;padding:0;background:#fff;transition:.2s}
.cv-pdfth img{width:100%;display:block;opacity:.5}
.cv-pdfth.sel{border-color:var(--cyan);box-shadow:0 0 0 3px rgba(43,191,224,.18)}
.cv-pdfth.sel img{opacity:1}
.cv-pdfn{position:absolute;top:4px;left:4px;min-width:19px;text-align:center;background:linear-gradient(135deg,var(--cyan),var(--blue));
  color:#fff;font-size:10.5px;font-weight:700;border-radius:6px;padding:1px 4px}
.cv-pdfp{position:absolute;bottom:0;left:0;right:0;background:rgba(11,37,48,.55);color:#fff;font-size:9.5px;text-align:center;padding:1px 0}
.cv-pdfrow{display:flex;gap:8px;margin-top:10px;flex-wrap:wrap}
.cv-pdfrow .mini{font-size:12px;font-weight:600;color:var(--muted);border:1px solid var(--line);border-radius:10px;padding:7px 13px;transition:.2s}
.cv-pdfrow .mini:hover{color:var(--teal);border-color:rgba(31,163,196,.4)}
.cv-pdfrow .go{font-size:12px;font-weight:600;color:#fff;background:linear-gradient(135deg,var(--cyan),var(--blue));
  border-radius:10px;padding:7px 16px;box-shadow:0 6px 16px -6px rgba(31,163,196,.5)}
.cv-pdfrow .go:disabled{opacity:.4;box-shadow:none;cursor:default}

/* phone preview */
.cv-previewcol{display:flex;flex-direction:column;align-items:center}
.cv-pv-caption{font-size:11px;letter-spacing:.14em;text-transform:uppercase;font-weight:600;color:var(--muted);margin-bottom:8px;align-self:flex-start}
.cv-annobar{display:flex;gap:6px;margin-bottom:10px;align-self:flex-start;flex-wrap:wrap}
.anno-btn{display:inline-flex;align-items:center;justify-content:center;width:32px;height:32px;border-radius:10px;
  border:1px solid var(--line);background:var(--card);color:var(--muted);transition:.2s}
.anno-btn svg{width:15px;height:15px}
.anno-btn:hover{color:var(--teal);border-color:rgba(31,163,196,.4)}
.anno-btn.on{color:#fff;background:linear-gradient(135deg,var(--cyan),var(--blue));border-color:transparent;box-shadow:0 4px 12px -4px rgba(31,163,196,.55)}
.anno-btn:disabled{opacity:.4;cursor:default}
.anno-sep{width:1px;height:20px;background:var(--line);align-self:center}
.phone{width:300px;border-radius:44px;background:#0b2530;padding:11px;box-shadow:0 30px 60px -20px rgba(11,37,48,.45)}
.phone.mini{width:100%;max-width:310px}
.phone-notch{width:110px;height:22px;background:#0b2530;border-radius:0 0 16px 16px;margin:0 auto;position:relative;z-index:3;margin-bottom:-22px}
.phone-screen{position:relative;background:linear-gradient(180deg,#fdfeff,#f2f8fa);border-radius:34px;min-height:430px;
  padding:36px 18px 22px;overflow:hidden}
.cv-annohint{font-size:11.5px;color:var(--muted);margin-top:10px;line-height:1.55;max-width:310px}
#annoCanvas{position:absolute;inset:0;z-index:8;pointer-events:none}
#annoCanvas.armed{pointer-events:auto;cursor:crosshair;touch-action:none}

/* preview card language, mirrors the client page */
.pv-mark{height:20px;display:block;margin-bottom:12px}
.pv-kicker{font-size:10px;letter-spacing:.2em;text-transform:uppercase;font-weight:600;color:var(--teal);margin-bottom:6px}
.pv-h{font-size:17px;font-weight:700;letter-spacing:-.01em;margin-bottom:3px}
.pv-sub{font-size:11.5px;color:var(--muted);font-weight:300}
.pv-rows{margin-top:10px;border-top:1px solid var(--line-soft)}
.pv-row{display:flex;justify-content:space-between;gap:10px;padding:8px 1px;border-bottom:1px solid var(--line-soft);font-size:11.5px}
.pv-row .k{color:var(--muted);font-size:10.5px}
.pv-row .v{font-weight:600;text-align:right}
.pv-row .v.hi{color:var(--teal)}
.pv-amt{text-align:center;font-size:30px;font-weight:700;padding:8px 0 2px;letter-spacing:-.02em}
.pv-amt small{font-size:12px;color:var(--muted);font-weight:500;margin-left:4px}
.pv-body{margin-top:8px;font-size:11.5px;line-height:1.6;color:var(--ink)}
.pv-body p{margin-bottom:7px;font-weight:300}
.pv-group{margin-top:12px;font-size:9.5px;letter-spacing:.18em;text-transform:uppercase;font-weight:600;color:var(--teal)}
.pv-opt{margin-top:8px;border:1px solid var(--line-soft);border-radius:12px;padding:9px 11px;background:#fff}
.pv-opt .top{display:flex;justify-content:space-between;gap:10px;align-items:baseline}
.pv-opt .nm{font-weight:700;font-size:12px}
.pv-opt .pr{color:var(--teal);font-weight:700;font-size:12px}
.pv-opt .sub{font-size:10.5px;color:var(--muted)}
.pv-opt .note{font-size:10.5px;color:var(--muted);margin-top:3px}
.pv-btn{margin-top:10px;background:linear-gradient(135deg,var(--cyan),var(--blue));color:#fff;font-weight:600;border-radius:11px;
  padding:10px;text-align:center;font-size:11.5px;box-shadow:0 6px 18px -6px rgba(31,163,196,.5)}
.pv-doc{width:100%;border-radius:10px;margin-top:8px;border:1px solid var(--line-soft);display:block}
.pv-wait{display:flex;flex-direction:column;align-items:center;justify-content:center;min-height:280px;gap:10px;color:var(--muted);text-align:center}
.pv-wait .ic{width:44px;height:44px;border-radius:50%;background:rgba(31,163,196,.08);color:var(--teal)}
.pv-wait p{font-size:12px;font-weight:300;max-width:20ch}
/* comparison grid */
.pv-qt{display:grid;align-items:center;width:100%;margin-top:8px;font-size:9px}
.pv-qt .oh{border:1px solid var(--line-soft);border-radius:9px;padding:6px 2px;margin:0 2px 3px;text-align:center;align-self:stretch;min-width:0;background:#fff}
.pv-qt .oh .ol{font-size:.9em;letter-spacing:.12em;text-transform:uppercase;color:var(--teal);font-weight:700}
.pv-qt .oh .op{font-size:.95em;font-weight:700;margin-top:3px}
.pv-qt .oh .oc{font-size:.9em;color:var(--muted);margin-top:1px}
.pv-qt .oh .om{color:var(--teal);font-weight:700;font-size:1.25em;margin-top:4px}
.pv-qt .oh .oml{font-size:.8em;letter-spacing:.08em;text-transform:uppercase;color:var(--muted)}
.pv-qt .bh{text-align:left;font-size:.85em;letter-spacing:.12em;text-transform:uppercase;color:var(--teal);font-weight:700;padding-right:5px;
  border-top:1px solid var(--line-soft);margin-top:5px;padding-top:7px;align-self:stretch}
.pv-qt .br{border-top:1px solid var(--line-soft);margin-top:5px;padding-top:7px;align-self:stretch}
.pv-qt .rl{font-size:.8em;color:var(--muted);padding:2px 5px 2px 0}
.pv-qt .cell{text-align:center;font-size:1.05em;padding:2px}
.pv-qt .cell.hi{color:var(--teal);font-weight:700}
.pv-qt .sel{margin:7px 2px 0;padding:5px 2px;border-radius:8px;border:1px solid rgba(31,163,196,.4);background:rgba(31,163,196,.07);
  color:var(--teal);font-weight:700;font-size:.85em;text-align:center;align-self:stretch;line-height:1.25}

.cv-actions{display:flex;gap:12px;margin-top:20px}
.cv-actions .btn-glow{flex:1}

/* ---------- application flow ---------- */
.app-steps{display:flex;gap:8px;margin-bottom:18px;flex-wrap:wrap}
.app-step{flex:1;min-width:120px;font-size:11.5px;font-weight:600;color:var(--muted);background:var(--card);
  border:1px solid var(--line-soft);border-radius:13px;padding:10px 13px;transition:.3s var(--ease)}
.app-step .st-n{display:block;font-size:9.5px;letter-spacing:.1em;text-transform:uppercase;opacity:.75;margin-bottom:3px}
.app-step.on{color:var(--teal);border-color:rgba(31,163,196,.5);background:rgba(31,163,196,.06);box-shadow:0 0 0 3px rgba(43,191,224,.1)}
.app-step.done{color:#0e8f68;border-color:rgba(47,214,163,.4)}
.app-note{display:flex;gap:10px;align-items:flex-start;background:rgba(31,163,196,.05);border:1px solid rgba(31,163,196,.2);
  border-radius:14px;padding:14px;font-size:12.5px;line-height:1.55;color:var(--ink);margin-bottom:16px;font-weight:300}
.app-note .ic{flex:none;color:var(--teal);margin-top:1px}
.app-note .ic svg{width:16px;height:16px}
.app-done{display:flex;align-items:center;gap:11px;background:rgba(47,214,163,.10);border:1px solid rgba(47,214,163,.4);
  border-radius:14px;padding:14px;font-size:13px;font-weight:600;color:#0e6d50}
.app-done .ic{flex:none;width:26px;height:26px;border-radius:50%;background:linear-gradient(135deg,var(--green),var(--cyan));color:#fff}
.app-done .ic svg{width:13px;height:13px}

/* acknowledgment */
.ack-sheet .badge{margin-bottom:4px}
.ack-list{display:flex;flex-direction:column;gap:9px;margin-bottom:18px}
.ack-item{display:flex;gap:11px;align-items:flex-start;background:var(--card);border:1px solid var(--line-soft);border-radius:13px;padding:12px 14px}
.ack-item .ai-ic{flex:none;width:20px;height:20px;border-radius:50%;background:rgba(47,214,163,.14);display:inline-flex;
  align-items:center;justify-content:center;margin-top:1px;color:#0e8f68}
.ack-item .ai-ic svg{width:11px;height:11px}
.ack-item span.ai-tx{font-size:12.5px;line-height:1.5}
.ack-foot{margin-top:12px;font-size:11px;color:var(--muted);text-align:center;line-height:1.5}

/* ---------- lead pipeline: docked to the right edge ---------- */
.pipe-tab{position:fixed;top:50%;right:0;transform:translateY(-50%);z-index:65;display:flex;flex-direction:column;align-items:center;gap:7px;
  padding:13px 9px 11px;background:rgba(255,255,255,.85);backdrop-filter:blur(12px);-webkit-backdrop-filter:blur(12px);
  border:1px solid var(--line);border-right:none;border-radius:16px 0 0 16px;color:var(--teal);
  box-shadow:-8px 10px 30px -14px rgba(11,37,48,.25);transition:.3s var(--ease)}
.pipe-tab:hover{padding-left:13px;box-shadow:-10px 14px 34px -12px rgba(31,163,196,.45)}
.pipe-tab.open{color:#fff;background:linear-gradient(135deg,var(--cyan),var(--blue));border-color:transparent}
.pipe-tab svg{width:19px;height:19px}
.pipe-tab-count{min-width:20px;text-align:center;font-size:10.5px;font-weight:700;color:#fff;
  background:linear-gradient(135deg,var(--cyan),var(--blue));border-radius:999px;padding:1px 6px;font-variant-numeric:tabular-nums}
.pipe-tab.open .pipe-tab-count{background:rgba(255,255,255,.22)}
.pipe-tab::after{bottom:auto;top:50%;left:auto;right:calc(100% + 10px);transform:translateY(-50%) translateX(4px)}
.pipe-tab:hover::after{transform:translateY(-50%) translateX(0)}

.pipe-panel{position:fixed;top:63px;right:0;bottom:0;z-index:80;width:min(420px,100%);display:flex;flex-direction:column;
  background:rgba(251,253,255,.93);backdrop-filter:blur(18px);-webkit-backdrop-filter:blur(18px);
  border-left:1px solid var(--line);box-shadow:-30px 0 70px -30px rgba(11,37,48,.35);animation:pipeIn .35s var(--ease)}
@keyframes pipeIn{from{opacity:0;transform:translateX(44px)}to{opacity:1;transform:none}}
.pipe-head{display:flex;align-items:flex-start;gap:10px;padding:20px 20px 12px}
.pipe-head-meta{flex:1;min-width:0}
.pipe-head h2{font-size:16px;font-weight:700;letter-spacing:-.01em}
.pipe-sub{font-size:11.5px;color:var(--muted);font-weight:300;margin-top:2px}
.pipe-scroll{flex:1;overflow-y:auto;padding:6px 20px 40px}

.pipe-stage{margin-bottom:18px}
.pipe-stg-head{display:flex;align-items:center;gap:8px;margin-bottom:8px}
.stg-dot{width:9px;height:9px;border-radius:50%;flex:none;background:var(--muted)}
[data-stage="new"] .stg-dot{background:var(--cyan)}
[data-stage="contacted"] .stg-dot{background:var(--blue)}
[data-stage="quoted"] .stg-dot{background:var(--teal)}
[data-stage="application"] .stg-dot{background:var(--gold)}
[data-stage="submitted"] .stg-dot{background:var(--green);box-shadow:0 0 8px rgba(47,214,163,.55)}
[data-stage="won"] .stg-dot{background:#0e8f68}
.stg-name{font-size:11px;letter-spacing:.14em;text-transform:uppercase;font-weight:700;color:var(--muted);flex:1}
.stg-count{font-size:10.5px;font-weight:700;color:var(--muted);background:rgba(11,37,48,.05);border-radius:999px;padding:1px 8px;font-variant-numeric:tabular-nums}
.pipe-empty{font-size:11.5px;color:var(--muted);font-weight:300;border:1px dashed var(--line);border-radius:12px;padding:9px 12px}

.lead-card{position:relative;display:block;width:100%;text-align:left;background:var(--card);border:1px solid var(--line-soft);
  border-radius:14px;padding:11px 13px;margin-bottom:8px;transition:.25s var(--ease)}
.lead-card:hover{transform:translateY(-1px);border-color:rgba(31,163,196,.4);box-shadow:0 8px 22px -10px rgba(31,163,196,.4)}
.lead-name{display:block;font-size:13px;font-weight:600}
.lead-meta{display:flex;align-items:center;gap:6px;margin-top:6px;flex-wrap:wrap}
.lead-chip{font-size:9.5px;letter-spacing:.08em;text-transform:uppercase;font-weight:700;color:var(--muted);
  border:1px solid var(--line);border-radius:999px;padding:2px 8px;white-space:nowrap}
.lead-chip.src{color:var(--teal);border-color:rgba(31,163,196,.35);background:rgba(31,163,196,.06)}
.lead-phone{font-size:11px;color:var(--muted);margin-left:auto;font-variant-numeric:tabular-nums;white-space:nowrap}

/* subtle celebration when a lead advances on its own */
.lead-card.celebrate{border-color:rgba(47,214,163,.65);animation:leadGlow 1.7s var(--ease) 2}
@keyframes leadGlow{0%,100%{box-shadow:0 0 0 0 rgba(47,214,163,0)}40%{box-shadow:0 0 0 6px rgba(47,214,163,.2),0 12px 34px -10px rgba(47,214,163,.6)}}
.lead-burst{position:absolute;inset:0;pointer-events:none;overflow:visible}
.lead-burst i{position:absolute;top:50%;left:50%;width:6px;height:6px;border-radius:50%;opacity:0;animation:burst 1.15s var(--ease) forwards}
.lead-burst i:nth-child(1){background:var(--green);--bx:-64px;--by:-30px;animation-delay:.15s}
.lead-burst i:nth-child(2){background:var(--cyan);--bx:58px;--by:-36px;animation-delay:.24s}
.lead-burst i:nth-child(3){background:var(--gold);--bx:-38px;--by:32px;animation-delay:.20s}
.lead-burst i:nth-child(4){background:var(--green);--bx:70px;--by:22px;animation-delay:.30s}
.lead-burst i:nth-child(5){background:var(--blue);--bx:-76px;--by:4px;animation-delay:.27s}
.lead-burst i:nth-child(6){background:var(--green);--bx:44px;--by:-14px;animation-delay:.36s;width:4px;height:4px}
@keyframes burst{0%{opacity:0;transform:translate(0,0) scale(.4)}20%{opacity:1}100%{opacity:0;transform:translate(var(--bx),var(--by)) scale(1)}}

.pipe-back{display:inline-flex;align-items:center;gap:7px;font-size:12px;font-weight:600;color:var(--teal);padding:6px 0;margin-bottom:10px;transition:.2s}
.pipe-back:hover{opacity:.75}
.pipe-back svg{width:14px;height:14px}
.lead-d-head{display:flex;align-items:center;gap:13px;margin-bottom:16px}
.lead-avatar{flex:none;width:46px;height:46px;border-radius:50%;display:inline-flex;align-items:center;justify-content:center;
  font-size:15px;font-weight:700;color:#fff;background:linear-gradient(135deg,var(--cyan),var(--blue));box-shadow:0 8px 20px -8px rgba(31,163,196,.6)}
.lead-d-name{font-size:16px;font-weight:700;letter-spacing:-.01em}
.lead-stagepill{display:inline-flex;align-items:center;gap:6px;margin-top:4px;font-size:9.5px;letter-spacing:.12em;text-transform:uppercase;
  font-weight:700;color:var(--muted);border:1px solid var(--line);border-radius:999px;padding:3px 10px}
.lead-stagepill .stg-dot{width:7px;height:7px}
.lead-facts{background:var(--card);border:1px solid var(--line-soft);border-radius:14px;padding:4px 14px;margin-bottom:16px}
.lead-fact{display:flex;justify-content:space-between;align-items:baseline;gap:12px;padding:9px 0;border-bottom:1px solid var(--line-soft)}
.lead-fact:last-child{border-bottom:none}
.lead-fact .k{font-size:11px;color:var(--muted)}
.lead-fact .v{font-size:12.5px;font-weight:600;text-align:right}
.lead-notes-title{font-size:11px;letter-spacing:.14em;text-transform:uppercase;font-weight:600;color:var(--muted);margin-bottom:8px}
.lead-note{background:var(--card);border:1px solid var(--line-soft);border-radius:13px;padding:11px 13px;margin-bottom:8px}
.lead-note .ln-when{font-size:10px;letter-spacing:.1em;text-transform:uppercase;font-weight:700;color:var(--teal)}
.lead-note p{font-size:12.5px;line-height:1.55;margin-top:4px;font-weight:300}
.lead-callwrap{margin-top:18px}
.lead-callfrom{font-size:11.5px;color:var(--muted);text-align:center;margin-top:10px;line-height:1.55;font-weight:300}

@media (max-width:980px){
  .pipe-panel{top:0;width:100%;z-index:95}
}

/* ---------- toast ---------- */
.toast{position:fixed;bottom:28px;left:50%;transform:translateX(-50%);z-index:130;background:var(--ink);color:#fff;
  font-size:13.5px;font-weight:500;padding:13px 24px;border-radius:999px;box-shadow:0 16px 40px -12px rgba(11,37,48,.5);animation:popIn .35s var(--ease)}

/* ---------- responsive ---------- */
@media (max-width:980px){
  .convo{grid-template-columns:1fr;padding:14px 14px 150px}
  .scr-body{height:auto;max-height:52vh;padding:20px 4px 20vh 2px}
  .cv-grid{grid-template-columns:1fr}
  .cv-previewcol{align-items:stretch}
  .phone.mini{margin:0 auto}
  .cv-startgrid{grid-template-columns:1fr}
  .gate{margin-left:14px;margin-right:14px}
  .status-cluster{order:3;flex-basis:100%;justify-content:center}
  .topbar{flex-wrap:wrap;padding:10px 14px}
  .brand-logo{height:23px}
  .illus-strip{top:auto;bottom:150px}
}
@media (max-width:560px){
  #callStatusText{max-width:90px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
  .precall-card{padding:26px 22px}
  .pc-actions{flex-direction:column}
  .pc-actions .btn-glow,.pc-actions .btn-outline{width:100%}
  .cv-actions{flex-direction:column}
  .sheet{padding:20px 16px}
  .lang-day-night{width:64px;height:34px;padding:5px 7px;gap:8px}
  .lang-day-night__side{width:24px;height:24px}
  .lang-day-night__side svg{width:24px;height:24px}
  .lang-day-night__knob{width:26px;height:26px;left:5px}
  .lang-day-night[data-mode="night"] .lang-day-night__knob{transform:translateX(27px)}
  .icon-btn{width:36px;height:36px;border-radius:11px}
}

/* ---------- dark mode ---------- */
html[data-theme="dark"]{
  --teal:#4fc6e0;--bg:#06151c;--card:#0a222c;--ink:#eef3f2;--muted:#8fa8b1;
  --gold:#d9ab4a;--gold-soft:rgba(217,171,74,.12);
  --red:#ef6a82;--red-soft:rgba(239,106,130,.12);
  --line:rgba(238,243,242,.14);--line-soft:rgba(238,243,242,.075);
  --glow:0 10px 30px -8px rgba(31,163,196,.5);--glow-hover:0 16px 42px -8px rgba(43,191,224,.55);
}
html[data-theme="dark"] body{background:var(--bg)}
html[data-theme="dark"] .orb-a{background:rgba(43,191,224,.10)}
html[data-theme="dark"] .orb-b{background:rgba(47,214,163,.08)}
html[data-theme="dark"] .topbar{background:rgba(6,21,28,.82);border-bottom-color:var(--line-soft)}
html[data-theme="dark"] .icon-btn{background:var(--card);box-shadow:0 2px 10px -4px rgba(0,0,0,.5)}
html[data-theme="dark"] .icon-btn.ghost{background:rgba(10,34,44,.75)}
html[data-theme="dark"] .status-chip{background:rgba(10,34,44,.6);color:rgba(238,243,242,.22)}
html[data-theme="dark"] .status-chip .rec-dot{background:rgba(238,243,242,.16)}
html[data-theme="dark"] .settings-pop{background:var(--card);box-shadow:0 20px 50px -16px rgba(0,0,0,.6)}
html[data-theme="dark"] .seg{background:rgba(238,243,242,.06)}
html[data-theme="dark"] [data-tip]::after{background:#eef3f2;color:#0b2530}
html[data-theme="dark"] .card,html[data-theme="dark"] .precall-card{box-shadow:0 8px 30px -14px rgba(0,0,0,.5)}
html[data-theme="dark"] .scr-sec{background:rgba(238,243,242,.02)}
html[data-theme="dark"] .scr-sec.cur{background:rgba(79,198,224,.08)}
html[data-theme="dark"] .scr-sec.cur .scr-w{color:rgba(238,243,242,.4)}
html[data-theme="dark"] .scr-sec.cur .scr-w.lit{color:#7adcf2}
html[data-theme="dark"] .tr-who.client{color:#4fe0b5}
html[data-theme="dark"] .tr-conf{color:rgba(238,243,242,.3)}
html[data-theme="dark"] .suggestion{background:linear-gradient(180deg,rgba(79,198,224,.09),rgba(79,198,224,.03))}
html[data-theme="dark"] .comp-text{color:#fff}
html[data-theme="dark"] .coach-lock{color:#e5c47e}
html[data-theme="dark"] .gate.state-locked{color:#e5c47e}
html[data-theme="dark"] .gate.state-escalate{color:#ffc9d4}
html[data-theme="dark"] .gate.state-confirm{color:#a9ecd6}
html[data-theme="dark"] .gate.state-error{color:#f0c69a}
html[data-theme="dark"] .gate.state-noncompliant{color:#ffb9c4}
html[data-theme="dark"] .illus-strip{background:linear-gradient(180deg,#152430,#111e28);border-color:rgba(217,171,74,.5)}
html[data-theme="dark"] .illus-meta b{color:#e5c47e}
html[data-theme="dark"] .illus-meta span{color:#bfa168}
html[data-theme="dark"] .cv-opt.gold{background:linear-gradient(180deg,#152430,#111e28)}
html[data-theme="dark"] .cv-opt.gold .o-meta b{color:#e5c47e}
html[data-theme="dark"] .cv-notice{color:#e5c47e}
html[data-theme="dark"] .dock{background:rgba(10,34,44,.85);box-shadow:0 20px 50px -16px rgba(0,0,0,.6)}
html[data-theme="dark"] .dock-lock{background:#0a222c}
html[data-theme="dark"] .overlay{background:rgba(0,0,0,.5)}
html[data-theme="dark"] .sheet{box-shadow:0 40px 90px -30px rgba(0,0,0,.8)}
html[data-theme="dark"] .phone{background:#021017;box-shadow:0 30px 60px -20px rgba(0,0,0,.7)}
html[data-theme="dark"] .phone-notch{background:#021017}
html[data-theme="dark"] .phone-screen{background:linear-gradient(180deg,#0d2733,#081c25)}
html[data-theme="dark"] .pv-opt,html[data-theme="dark"] .pv-qt .oh{background:var(--card)}
html[data-theme="dark"] .cv-pdfth{background:#0d2733}
html[data-theme="dark"] .cv-pdfth img{opacity:.4}
html[data-theme="dark"] .cv-pdfth.sel img{opacity:.95}
html[data-theme="dark"] .toast{background:#eef3f2;color:#0b2530;box-shadow:0 16px 40px -12px rgba(0,0,0,.6)}
html[data-theme="dark"] .pv-mark{filter:brightness(1.6)}
html[data-theme="dark"] .pipe-tab{background:rgba(10,34,44,.85);box-shadow:-8px 10px 30px -14px rgba(0,0,0,.6)}
html[data-theme="dark"] .pipe-tab.open{background:linear-gradient(135deg,var(--cyan),var(--blue))}
html[data-theme="dark"] .pipe-panel{background:rgba(7,24,32,.94);box-shadow:-30px 0 70px -30px rgba(0,0,0,.75)}
html[data-theme="dark"] .stg-count{background:rgba(238,243,242,.07)}
html[data-theme="dark"] .lead-card{box-shadow:0 6px 20px -12px rgba(0,0,0,.45)}